Articles

January 2017
What’s Your Firewall?

Traditional brick and mortar retail as a standalone strategy is under severe challenge. Think about some of the recent/ current events that demonstrate this: • Macy’s announced it is closing over 100 stores within the... more »

January 2017
The Freedom to be Excellent

Achieving remarkable customer service is challenging. Ironically however, achieving the overwhelmingly spectacular can be intuitively easy. Some of the most talented businesses spend almost nothing on customer service and succeed in reaching extraordinary goals. Growing... more »

January 2017
Outside the Vines: The GLAM of Customers

When customers walk into Uniform, a men’s boutique in Boston, they step into a relaxed environment, welcoming to all. Gary Ritacco, store owner, ensures everyone entering into his store feels comfortable as they walk throughout... more »

November/December 2016
Spotted in Portland

Portland Nursery Portland, Oregon 1) Portland Nursery plants and maintains the landscaping near the sidewalks of the garden center, which also acts as display gardens, while 2) a fountain at the center... more »

November/December 2016
Winners Circle

Selling outstanding plants is crucial to the success of your business and reputation. That’s why Lawn & Garden Retailer compiles this list of top performers. Each year, multiple associations throughout the U.S. and abroad evaluate... more »

November/December 2016
Outside the Vines: A Vision Come True

Whether a landscape or a wedding, every project starts with a vision. The Sentimentalist in Atlanta, Georgia, has built its name on helping brides make their dreams and visions a reality. Brides near and far... more »

November/December 2016
You Have the Power!

On a recent Friday evening, I was meandering through a regional shopping mall and passed an Apple store. As you know, Apple recently introduced its new iPhone 7 series of smartphones, and off-duty police officers... more »

November/December 2016
An Ounce of Prevention is Worth a Pound of Loss

It is a topic that is frustrating and causes a great deal of angst, but nevertheless it still exists and can affect your garden center’s bottom line. It is retail theft. The bottom-line impact on... more »

November/December 2016
7 Steps to Make Your IGC Pop

You specialize in gardens and know that success in growing healthy plants depends on fertilizing the garden to provide nutrients and enrich the soil to maximize the garden’s yield. So too, specialty garden centers and... more »

November/December 2016
A Sweet Experience

Chocolate is a staple in life as far as I am concerned. Even if I ate a huge meal, you can find me less than 10 minutes later saying, “I just have to have a... more »

September/October 2016
Going Mobile

The Yarnover Truck and The Flower Truck are two retailers that have opted for wheels instead of brick-and-mortar stores, proving the mobile concept is no longer just for food businesses. Whether these trucks have become... more »

September/October 2016
Behave Like a Startup

Again this year, I had the honor to be asked to judge the five finalists for the 2016 Merchandiser of the Year recognition sponsored by Lawn & Garden Retailer and, from what I hear, not... more »


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