Management

February 2017
The Tech Advantage

Technology is changing the world around us at an alarming rate. Companies who embrace technology like Airbnb and Netflix are thriving. Other companies like Panera Bread and McDonald’s are improving their relevance with technology. And... more »

February 2017
The Benefits of the Garden

In the spring of 2012, I was diagnosed with breast cancer at age 49. I spent the rest of the year in surgery and treatment, and then began a multi-year process of recovery and healing.... more »

February 2017
Let Your Fingers Do the Walking

We’ve all been there. The middle of spring. The lot is packed with shoppers. More customers than staff to help them. And it seems like the only person that can answer customers’ questions is you.... more »

January 2017
Be a Better Manager

My basic premise for today is that most managers don't manage very well — because they manage from top, rather than the front and the beginning. I think this stems from a commonly accepted definition... more »

January 2017
The Freedom to be Excellent

Achieving remarkable customer service is challenging. Ironically however, achieving the overwhelmingly spectacular can be intuitively easy. Some of the most talented businesses spend almost nothing on customer service and succeed in reaching extraordinary goals. Growing... more »

November/December 2016
An Ounce of Prevention is Worth a Pound of Loss

It is a topic that is frustrating and causes a great deal of angst, but nevertheless it still exists and can affect your garden center’s bottom line. It is retail theft. The bottom-line impact on... more »

September 16, 2016
HIP Labels Hires Maria Zampini

HIP Labels, LLC has hired Maria Zampini to its staff as brand program manager. Zampini will work nationwide on behalf of HIP to provide brand identification products from HIP’s... more »

September/October 2016
Behave Like a Startup

Again this year, I had the honor to be asked to judge the five finalists for the 2016 Merchandiser of the Year recognition sponsored by Lawn & Garden Retailer and, from what I hear, not... more »

August 30, 2016
Griffin Offers New E-Commerce System

Griffin has announced the debut of its all-new online sourcing and order management system, Onliant, at www.onliant.com. Onliant provides retailers and growers with a single platform from which to source seed, cuttings, young plants, hard goods, production equipment... more »

August 2016
Wildlife: A Good Thing in the Garden

When a customer approaches you with questions about wildlife, they are most likely either trying to get rid of something pesky or attract something pretty. However, there’s so much more to the world of wild... more »

July 6, 2016
Investment Firm Acquires Epicor

Epicor Software Corp. has entered into a definitive agreement to be acquired by the global investment firm KKR from funds advised by Apax Partners. Financial terms of the transaction were not disclosed. Epicor provides industry-specific solutions... more »

July 2016
A Realistic Dreamer

I’m writing this column in the peak of spring, but it’s now July as you read this, and the busiest part of your spring season has passed. Hopefully the weather gods look down favorably upon... more »


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