Management

January 2017
Be a Better Manager

My basic premise for today is that most managers don't manage very well — because they manage from top, rather than the front and the beginning. I think this stems from a commonly accepted definition... more »

January 2017
The Freedom to be Excellent

Achieving remarkable customer service is challenging. Ironically however, achieving the overwhelmingly spectacular can be intuitively easy. Some of the most talented businesses spend almost nothing on customer service and succeed in reaching extraordinary goals. Growing... more »

November/December 2016
An Ounce of Prevention is Worth a Pound of Loss

It is a topic that is frustrating and causes a great deal of angst, but nevertheless it still exists and can affect your garden center’s bottom line. It is retail theft. The bottom-line impact on... more »

September 16, 2016
HIP Labels Hires Maria Zampini

HIP Labels, LLC has hired Maria Zampini to its staff as brand program manager. Zampini will work nationwide on behalf of HIP to provide brand identification products from HIP’s... more »

September/October 2016
Behave Like a Startup

Again this year, I had the honor to be asked to judge the five finalists for the 2016 Merchandiser of the Year recognition sponsored by Lawn & Garden Retailer and, from what I hear, not... more »

August 30, 2016
Griffin Offers New E-Commerce System

Griffin has announced the debut of its all-new online sourcing and order management system, Onliant, at www.onliant.com. Onliant provides retailers and growers with a single platform from which to source seed, cuttings, young plants, hard goods, production equipment... more »

August 2016
Wildlife: A Good Thing in the Garden

When a customer approaches you with questions about wildlife, they are most likely either trying to get rid of something pesky or attract something pretty. However, there’s so much more to the world of wild... more »

July 6, 2016
Investment Firm Acquires Epicor

Epicor Software Corp. has entered into a definitive agreement to be acquired by the global investment firm KKR from funds advised by Apax Partners. Financial terms of the transaction were not disclosed. Epicor provides industry-specific solutions... more »

July 2016
A Realistic Dreamer

I’m writing this column in the peak of spring, but it’s now July as you read this, and the busiest part of your spring season has passed. Hopefully the weather gods look down favorably upon... more »
Exit Your Business Stage Right

July 2016
Exit Your Business — Build Today to Sell Tomorrow

This is part two of a story we began in the June 2016 issue of Lawn & Garden Retailer. It is never too late to build equity to sell your business at a better price.... more »

July 2016
Bringing Gardening Indoors

In a seasonal industry, a non-seasonal department that has a modern look and attracts customers of all ages, particularly a younger shopper, seems promising. This is exactly what Brian Riddle, owner of Homestead Gardens near... more »

June 30, 2016
English Gardens Forced Out, Plans New Store

English Gardens, which has seven retail stores throughout Michigan, is being forced out of its Ann Arbor location, according to MLive. English Gardens has been in the Maple Village Shopping Center since 2005, but the... more »


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