March 2019

hello? anybody there?

While looking for a place to head to lunch with a couple friends, I called one of the most hyped burger places in the city of Chicago to see how long of a wait it would be. I knew the chances ... more

When ‘Wrong’ Works Well

Henrys’ Farm & Greenhouses in Pennsylvania has found success in growing and making special, different things in a special and different place.

What Do Your Customers Think of You?

Knowing more can put money on your bottom line.

Must-Have Houseplants for Your Garden Center

Get merchandising tips on some of the hottest indoor foliage plants sure to delight customers.

Shake It Up! Flex Your Design Muscles Even When It’s Challenging

In the last year I've lost 50 pounds and to my own shock, I participated in a marathon. My health goals were step one in a year of concentrating on transforming numerous parts of my life. Embarking on... more

Experiences Matter

In previous issues of L&GR, I've commented that the key to creating a relationship with your customer that leads to repeat purchases over the long haul — the Customer Lifetime Value (CLV) philos... more

Young Customers and Physical Stores

In the coming years, the combined population of the millennial and Generation Z demographics — essentially people 40 and under — will make up more than half of the United States. This is part one of a series looking at the shopping traits of those generations and how brick-and- mortar retailers can market to them and, more importantly, create an in-store shopping experience that will keep them coming back.