Pleasant View Gardens Hires New Customer Relations Supervisor
Pleasant View Gardens (PVG) has recently added to its customer service department with the addition of Windy Carnes as its new customer relations supervisor.
With more than a decade of customer service experience, Carnes brings with her a great understanding of how to make customers happy and more successful. Her responsibilities will include developing her customer relations team into a motivated unit that provides PVG’s customers with the highest level of customer satisfaction possible. She’ll also be responsible for supervising and training her new staff, ensuring accurate input of all product and pricing data, and developing methods and programs to facilitate positive customer outcomes.
“Windy’s ability to manage people and complex customer situations made her the perfect choice for us,” said Andy Huntington, national sales manager. “Her attention to detail and focus on her customers is something that clearly set her apart from other candidates. And we’re excited to add her to our organization.”
Carnes has worked in customer service for more than a decade, starting as the customer care supervisor at MetroCast Communications, where she earned her stripes supervising a call center of nearly 30 agents.
Most recently, Carnes worked for Unitil, a New England-based power company, as its customer care supervisor responsible for developing and managing staff in the company’s inbound call center. She earned her bachelor’s deegree in general studies with a concentration in business from South New Hampshire University.