What Do Your Customers Think of You?

Knowing more can put money on your bottom line.

When ‘Wrong’ Works Well

Henrys’ Farm & Greenhouses in Pennsylvania has found success in growing and making special, different things in a special and different place.

Must-Have Houseplants for Your Garden Center

Get merchandising tips on some of the hottest indoor foliage plants sure to delight customers.

Experiences Matter

In previous issues of L&GR, I've commented that the key to creating a relationship with your customer that leads to repeat purchases over the long haul — the Customer Lifetime Value (CLV) philos... more »

Shake It Up! Flex Your Design Muscles Even When It’s Challenging

In the last year I've lost 50 pounds and to my own shock, I participated in a marathon. My health goals were step one in a year of concentrating on transforming numerous parts of my life. Embarking on... more »