Educational Webinars

Reopening Confidently

Join Julie McCallum, retail group editorial director at Great American Media Services (publisher of L&GR), for an insightful webinar and retailer panel discussion offering success tips to provide a comfortable customer experience as you get ready for reopening.

During this interactive webinar, you'll learn:
  • Tips and tricks to help you succeed as you navigate a new way of doing business
  • Insight into the customer experience and changing consumer expectations
  • Ideas for unique services and products you can offer
  • Resources for safely reopening your store and re-engaging your customers

You'll also hear from other retailers like you who are re-examining and reimagining their own operations.

Sponsored by: Mud Pie

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Retail Online Store with No Contact Plant Pick Up

Coming May 26 @ 2 p.m. EDT. Protect people and jobs with No Contact Plant Pick Up. SBI Software is offering a free consumer online store for garden centers. Learn how simple it has been made to set up, manage, promote and fulfill orders. You only have to add one link to your existing website, no additional e-commerce tools required. Also included are Platform Apps to set up the online store, manage pictures, inventory and orders. Apps work on any phone, tablet, desktop or laptop.

Sponsored by: SBI Software

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Marketing Gets Them in… but Loyalty & Customer Engagement Keep Them Coming Back

On May 12, Keith Lam and Sam Kirkland presented a webinar that outlined some ideas for successful loyalty programs and answered questions such as:

  • Why should you have a loyalty and customer engagement program?
  • What actions can you take to create a unique loyalty program?
  • What type of customer engagement do customers want and how do you communicate to them?
  • How do you know if your program is working?

Sponsored by: Epicor

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