Management
From doing to developing: How garden center leaders build stronger teams
In my many years of working with and advising companies of all sizes and across many industries, I’ve repeatedly encountered people in leadership po... more »
What garden retail customers actually want from their shopping experience
Most garden center owners think they know what customers want: better prices, more inventory, convenient hours. And while those things matter, they’... more »
The strategy behind the strategy
There are three types of change that can occur, affecting your garden center — and in life: change by crisis, change by drift and change by design. ... more »
How garden retailers can become a pain reliever
By anticipating customers’ problems and needs, garden retailers can provide solutions and build loyalty. I recently bought new iPhones for my wif... more »
Sizing your product assortment strategically
A young couple stands in front of rows and rows of plants, neatly organized by names that mean nothing to them. Do annuals come back every year? ... more »
Why good managers leave
Over the years, I’ve had countless conversations with garden center owners and senior managers about staffing challenges. We usually start by talkin... more »
Videos
