Management

October 3, 2023
Register now to learn from the most innovative garden centers

Join L&GR editors and some of the industry’s most innovative garden center owners and operators for a first-of-its-kind roundtable, scheduled to take place online at 2 p.m. on Nov. 2. Register here. During this engaging... more »
Garden Center Group announces 2024 dates.

September 29, 2023
Garden Center Group announces 2024 dates

Danny Summers, managing director of The Garden Center Group, recently announced dates and location of its 2024 Fall Event. The event is scheduled to take place Sept. 23-26, 2024, in Dallas, Texas. The annual event... more »
Planthropy living wall and model

September/October 2023
Taking third place: Making your IGC a community gathering space

What do two plant sellers have in common with a sprawling indoor/outdoor shopping complex and a vintage reseller? They all focus on being a “third place” in their community — a place outside of home... more »
stock greenhouse

September/October 2023
Headwinds or tailwinds as 2024 approaches

It never ceases to amaze me that any three people in our industry can view the same data and situation and interpret this information differently, each of the three arriving at different conclusions and plans... more »
BEST Human Capital and PivotPoint’s Chris Cimaglio shares tips to prepare for your exit and the transition of your garden center — and the best time for succession planning

July 2023
Success strategies for succession planning

“By failing to prepare, you’re preparing to fail.” This familiar quote from Benjamin Franklin is especially true when it comes to succession and exit planning for your business, says Chris Cimaglio, certified exit plan advisor (CEPA),... more »
Staff training on safety procedures is essential for worker safety, as well as the safety of customers.

July 2023
Staff training: Making safety a top priority in the garden center

A number of considerations should be examined when creating or updating a workplace safety program for the garden center. Here, Zach Bruce, safety services manager for Hortica, shares why it’s important to have a program in place... more »
Expert tips for setting customer expectations

July 2023
6 expert tips for setting customer expectations

Consumers have almost unlimited choices on where and when they can spend their money. Brick and mortar and online, products and services, necessities and experiential (things like travel and entertainment) are all viable options for... more »

June 2023
The importance of treating garden center customers as guests

A few fundamental questions for you to ponder: Are you selling plants or providing solutions and fulfilling the needs and expectations of your customers? Are you in a transactional mindset, selling one plant at a... more »

May 2023
Bring on the dragons

You may not realize it, but the story of your business — of any small business — is an epic one. It is a story about taking magnificent risks for elusive rewards, about shouldering burdens,... more »
Beyond the Brick and Mortar: A Race for Revenue and Relevance

May 2023
Beyond the brick and mortar: A race for revenue and relevance

In Simon Sinek’s book “Start With Why,” he addresses the “Law of Diffusion of Innovation.” It’s a fancy way of saying there is a wide range of decision-making for IGCs who want to leap into... more »

May 2023
What’s your focus: How to differentiate the vital from the trivial in your business

Productivity isn’t necessarily about how many things you get done every day, but rather how many of the right things — the things that add the most value to your customers and your business —... more »
While returning customers are most valuable, you’ll always need new customers to expand your base and continue to build growth opportunities.

April 2023
Reaching new customers — while keeping the current ones

As an industry, we were blessed during the pandemic when our sales and profits exploded, thanks to both existing customers who were flush with cash and more leisure time, and an estimated 16+ million new... more »