Management

Return Policy Power
Return Policy Power

Crafting a good return policy is a challenge for any retailer, but for those in the lawn and garden industry (whose products are mostly perishable), that task is even more difficult. From retail fraud to... more »

The Not-So-Big Garden Center: Being Right About Demographics
The Not-So-Big Garden Center: Being Right About Demographics

The January 2006 issue of Lawn & Garden Retailer included the annual "Industry Leader Forecast" article, and I was flattered to be included in the forecasting group. As 2006 draws to a close, I revisited... more »

The Not-So-Big Garden Center: The Customer Has To Park
The Not-So-Big Garden Center: The Customer Has To Park

It comes as no surprise that our economy is driven by driving. You only have to compare the number of shopping trips taken on foot and the number taken in cars to see this fact.... more »

May 2006
Seasonal Help 101

It's that time of year again: Nice weather is bringing customers to garden centers across the country. The surge in sales and services that is taking place creates the need for additional staff. For many... more »

May 2006
Is Storage Costing You?

When you stock a product, you are making a commitment to have that product available in reasonable quantities for immediate delivery to customers. Retailers need to keep items in stock to stay in business, even... more »

March 2006
Protecting Your Garden Center From Theft

Theft — either from an employee or a customer — is a problem business owners will face sooner or later. While the laws concerning theft may differ in degree from state to state, they all... more »

March 2006
A Gift Market Overview

With so many gift shows throughout the year across the country, it can be hard to know which ones will suite your gift-purchasing needs: Some feature educational sessions or target specific regions, and some only... more »

March 2006
It’s Not How Much You Sell — It’s How Much You Get To Keep

Sales, sales, sales. It seems every businessperson involved in small business, garden center owners and managers included, bases success on the amount of sales generated during a given period.A day doesn't go by, especially at... more »

January 2006
Surveying Christmas

We asked survey participants to describe their season in 300 words or less and here are some of the best responses, in no particular order. There are a number of similarities as well as differences,... more »

January 2006
Achieving Christmas Success

In a year of unstable economic times with no immediate relief in sight and retail indicators continuing on a downward spiral we gathered at our store for our annual Christmas management meeting. We were not... more »

January 2006
Seven Steps To Hiring Honest Employees

Lucille Thomas, owner of Sunrise Lawn and Garden had a problem. The anonymous caller said, "Employees are stealing from your store. They're not ringing the sales and keeping the money." When Lucille asked for more... more »

January 2006
Employee-Pricing Promotions

Some experts say General Motors Corporation's (GM) summer campaign that offered employee discounts to car-buying consumers was a stroke of genius, but others argue it was an act of desperation.GM posted a $1.1 billion loss... more »